At Sell A Car Quickly, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. This Refund & Return Policy explains the general process for eligible items purchased through our ecommerce store.
This policy is intended as practical store guidance for customers in Pakistan. For case-specific help, please contact support at [email protected].
Items may be eligible for return if they are received in the same condition as delivered, unused where applicable, complete with original packaging, and returned within a reasonable return window communicated at the time of purchase or support review. Proof of purchase or order details may be required.
We reserve the right to decline returns that do not meet eligibility requirements, including items that are used, damaged after delivery, altered, incomplete, or returned without sufficient order identification.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order details and a clear explanation of the issue. Where helpful, we may request photos or other information to review the claim and decide the next step, which may include replacement, exchange, store resolution, or refund where appropriate.
Certain items may not be eligible for return or refund depending on their nature. These may include:
To request a return, refund, or exchange, customers should contact [email protected] with relevant order information. Please include your name, order number, item details, and the reason for the request. Our support team may provide return instructions, approval steps, and any information needed for shipping the item back if required.
Customers should not send returns without first contacting support, as unauthorized returns may be delayed or not accepted.
Once a returned item is received, we may inspect it to confirm its condition and eligibility. Approval of a refund, exchange, or replacement depends on the inspection result and the circumstances of the order. If additional information is needed, our support team may contact you.
If a refund is approved, it will generally be processed using the original payment method unless another practical method is agreed. Refund timing may vary depending on the payment provider, bank processing times, and the nature of the order. Original shipping charges may or may not be refundable depending on the reason for the return.
Partial refunds may be issued where appropriate, such as when items are returned in a condition different from the original shipped condition, where parts are missing, or where a non-full refund is reasonable based on the circumstances.
If an item is eligible for exchange, we may offer a replacement for the same item or another suitable resolution based on stock availability and the type of issue reported. If a direct exchange is not possible, we may offer an alternative such as store resolution or refund where appropriate.
Return shipping responsibility may depend on the reason for the return. If the return is due to a damaged, defective, or incorrect item, we may review and reasonably support return shipping costs where appropriate. If the return is due to a change of mind or other customer-side reason, the customer may be responsible for return shipping and related costs.
Any original delivery fees, handling charges, or non-refundable service charges may be excluded from refunds unless the return is due to our error or another approved reason.
Customers should report delivery issues and return requests as soon as reasonably possible. Delayed reporting may affect eligibility, especially where the condition of the item cannot be verified. After approval, processing times for returns, exchanges, and refunds can vary depending on logistics, inspection, and payment reversal timelines.
If you want to cancel an order, please contact us quickly. Cancellation may be possible before processing or dispatch. Once an order has been shipped or fulfilled, cancellation may no longer be available and the matter may need to be handled under this return policy instead.
If you have any questions about whether your order qualifies for a return, refund, or exchange, please contact [email protected]. Customers should contact support for case-specific help.
